Wavency Media inc. (“Wavency”, “we”) respects your privacy. This policy explains what personal information we collect on wavency.ca and in our business, why we use it, how we protect it and how to exercise your rights, in accordance with Quebec's Act respecting the protection of personal information in the private sector (Law 25).
Maude Belval and Jean-Michel Lépine are in charge of the protection of personal information at Wavency. For any question, request or complaint: hello@wavency.ca, or by mail at 9320 Saint-Laurent Blvd., 2nd floor, suite 0202-11, Montreal, Quebec H2N 1N7.
Forms (contact, quote, free mockup, audit, webinar): your name, company, email, phone number if you provide it, your website address, the service you are interested in and the content of your message.
Exchanges: the information contained in the emails and calls you exchange with our team.
Prospecting: business information that has been made public, namely the company name, the name of a contact person and a business email that is publicly displayed (website, business directory, professional network). We record the source of each address and use it only for business communications relevant to the person's position.
Browsing, only with your consent: technical and usage data collected by cookies (see the Cookies section). Our online calculators run in your browser and send us nothing.
To answer your requests and prepare a proposal, to provide and bill our services, to send you relevant business communications (every email contains an unsubscribe link) and, only if you have accepted the related cookies, to measure and improve the site and our ads. We do not sell your information and we make no decision based exclusively on automated processing.
By filling out a form, you consent to our using your information to answer your request. For any other purpose, such as a newsletter, we ask for separate consent. You can withdraw your consent at any time by writing to hello@wavency.ca or, for cookies, with the “Manage cookies” link at the bottom of every page.
Non-essential cookies are off by default. On your first visit, a banner lets you accept all, reject all or choose by category. Your choice is kept for 12 months, then asked again.
Essential (always on): site operation, remembering your cookie choices (wv_consent cookie, 12 months), displaying and sending forms (HubSpot forms script) and protecting forms from spam (Google reCAPTCHA).
Analytics (with your consent): Google Analytics 4 and Hotjar, to understand in aggregate how the site is used. Cookie duration: up to 2 years.
Marketing (with your consent): Google Ads, Meta (Facebook and Instagram) and HubSpot (visitor tracking), to measure our campaigns and recognize returning visitors. Cookie duration: up to 6 months.
Manage cookiesWe share your information only with the providers that help us deliver our services, to the extent necessary and under confidentiality agreements: Webflow (website hosting), HubSpot (forms and customer relationship management), Google (Analytics, Ads, reCAPTCHA and email), Meta and Hotjar. These providers may store information outside Quebec, including in the United States and Europe. Before disclosing information outside Quebec, we assess the privacy-related factors to make sure it will receive adequate protection. We may also disclose information when required by law, for example in response to a court order.
Form request with no follow-up: 3 years after the last exchange. Clients: for the duration of the mandate, then 7 years for our accounting and tax obligations. Prospecting: until you unsubscribe, or 3 years without any exchange. Analytics data: 14 months at most. After these periods, information is destroyed or anonymized.
Access to your information is limited to the people who need it, our accounts are protected by authentication and we work with established providers. If a confidentiality incident presents a risk of serious injury, we notify the people concerned and the Commission d'accès à l'information.
You can ask to access your information and get a copy, including in a structured, commonly used technological format, have it corrected, withdraw your consent, and ask that we stop disseminating information or de-index a link attached to your name where the law allows. Write to hello@wavency.ca. We respond within 30 days and may verify your identity before following up.
If you are not satisfied with how we handle your information, please write to us first at hello@wavency.ca: we will handle your complaint promptly. You can also contact the Commission d'accès à l'information du Québec (cai.gouv.qc.ca).
Our site is intended for businesses. We do not knowingly collect information about people under 14.
We may update this policy. The date at the top of the page shows the version in effect. If we make a significant change, we will say so on the site.
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